Richey Clients
Typical Richey clients are large, global organizations with operations in many different countries.  Richey’s work is instrumental in helping to maintain the brand and image performance of each unit within large and diverse hospitality companies.

Typical Richey clients can also be independent luxury hotels that must ensure maximum effort on quality and personal service.  Many of the world’s most enduring and well-known luxury hospitality brands are Richey clients.

Other Richey clients could be associations of hoteliers, membership organizations and trade groups that require a strong emphasis on consistency of service.

Still other Richey clients are world famous resorts and major casino hotels.  Our expertise in leisure activities enables these clients to control both quality and productivity.  Richey’s special expertise in gaming, spa and golf operations are essential to many of today’s best hotels and resorts.

The things which all Richey clients share are these:

• A commitment to actively manage quality
• A dedication to achieving specific goals in the customer’s service experience
• A need to be profitable and productive

As Richey is a private consulting firm, dealing with highly confidential data, no list of clients is released to the public.  In general terms, about two-thirds of the hotels regularly featured in “world’s top 100” lists are Richey clients.  Most have been Richey clients for a decade or longer.